Every message has two levels When you communicate (verbal or written) there are always two messages: The relationship message and the content message Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every time you communicate …
Conflicting Interests
Conflict in the workplace is not uncommon, but it’s important to identify the source of conflict before making any interventions, says Cher Williscroft. Here she gives some practical advice on dealing with interpersonal work conflict.Click here to read the article …
Communication Question
What do I do when I get caught between two people who won’t talk to each other? My client found herself in a situation where a friend or colleague complained to her about someone who has upset them. For whatever reason, her colleague would not speak directly to the person who had offended or hurt …