How to handle conflict at a distance

By Diana Jones and Cher Williscroft Rumi, the 12th Century Persian poet and Sufi master said: “ Out beyond the ideas of right-doing and wrong‑doing, there is a field. I will meet you there. It's the world full of things to talk about. ” There is no difference...

Don’t react with whatever’s on your mind!

Some time soon you're bound to have someone say something to you that completely floors you, and you don’t have any idea how to respond in the moment. Whatever you do, don’t react by saying whatever’s on your mind! Here’s a technique that anyone can learn. Buy...

Getting your message received as you intended

Recently I’ve been working with a lot of people who have to make presentations to small or large groups.  I noticed they use a lot of sentences and don’t pause to ascertain how their message is landing with their audience. In a meeting I observed Julie speaking for...

Metacommunication

Why metacommunication is important When you approach another person for a conversation or a request it is important that you prepare your listener to receive your message.  Metacommunication is the words you use to warm up your listener to the thing you want to...

Communication Calmly and Reducing Defensiveness

Notice your reactive triggers Notice and become aware if you are triggered and reactive.  It is important to know which part of your brain is doing the processing. We can only be in one part of our brain at a time. Take great care to notice which part of your brain is...

Relationship and Content Messages

Every message has two levels When you communicate (verbal or written) there are always two messages: The relationship message and the content message Every message you send and receive has a content message and a relationship message – 100 per cent of the time. Every...

Conflicting Interests

Conflict in the workplace is not uncommon, but it’s important to identify the source of conflict before making any interventions, says Cher Williscroft. Here she gives some practical advice on dealing with interpersonal work conflict.Click here to read the article

Communication Question

What do I do when I get caught between two people who won’t talk to each other? My client found herself in a situation where a friend or colleague complained to her about someone who has upset them. For whatever reason, her colleague would not speak directly to the...