Let me recap some important principles of having a courageous collegial conversation: ~ Always make sure the person you want to have a conversation with is ready to receive your communication before you launch into the details. Start with a opening sentence that has a purpose that includes the …
How To Stay Calm When Others Around You Are Losing Their Cool
Everyone I have met wants to know how to stay calm when others around them are losing their cool. Today I had a situation where I lost my composure. A colleague, George, made an off-the-cuff ‘joking’ comment to me, in front of others, that immediately triggered me into a reaction, because I …
Metacommunication
Why metacommunication is important When you approach another person for a conversation or a request it is important that you prepare your listener to receive your message. Metacommunication is the words you use to warm up your listener to the thing you want to communicate. It is a communication …