You will learn to solve problems, agree on changes in behaviour, develop trust, and improve your workplace relationships by using Cher’s practical step-by-stepmethod for having courageous conversations in real workplace problems.

Who would benefit:

This workshop is targeted to people working insmall businesses who want to communicate betterwhen dealing with staff, customers, partners, suppliers, shareholders, and directors.  NMIT students welcome.

Learning outcomes:

At the end of this 10 hour course, you can expect to:

  • Have the ability and courage to engage in difficult conversations and navigate your way to a clear outcome. 
  • Communicate more effectively when faced with emotionally loaded and tricky situations, either one-to-one or in meetings.
  • Develop a greater capacity to communicate so that your message is received as you intended.
  • Keep a cool head under pressure, while others around you may be losing it. Learn not to be fazed by difficult questions.
  • Drop judgements, assumptions, and generalisations and learn to listen carefully even if your mind is made up.
  • Turn the lens on yourself and observe how you contribute with your habitual reactions when you are under pressure.
  • Learn powerful communication tools that will always increase your influence and reduce defensiveness.
  • Understand neurophysiology (threat and reward systems) and how the brain triggers unhelpful reactions.

Public course – 10-hours – Nelson  (max 10 people)

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